Third Party Juniper Support & Maintenance Services
If like most companies, your IT infrastructure is comprised of in-warranty and End-of-Support (EOS) hardware then you probably know that finding a highly reliable, low-cost support and maintenance partner can be a real challenge.
Envertica have been providing post warranty and end of support services for Juniper since 2004. We offer a full suite of tailored third party support and maintenance contracts that meet or exceed the manufacturer's own service level agreement (SLA).
We cover a full range of current and legacy devices and provide a flexible solution that will meet your most demanding service level requirements while also reducing your total cost of ownership.
We understand the value of your data and appreciate the importance of a solid maintenance and support contract. With Envertica your Juniper support is covered.
Support Service Levels:
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24x7x4 Hour On-Site Support
24x7x4 Phone Support: On-Site within four (4) hours if an issue cannot be resolved by our engineering team over the phone. Parts required for maintenance that are not available from an On-Site Spares Kit will be shipped for delivery on the next business day following the date of order in a non-critical error.
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24x7xNBD On Site Support
24x7 Phone Support: On-Site the next business day (i.e., Monday-Friday only) if an issue cannot be resolved by a member of our engineering team over the phone. Parts required for maintenance that are not available from an On-Site Spares Kit will be shipped for delivery on the next business day.
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9x5xNBD On Site Support
9x5 Phone Support: On-Site the next business day(i.e., Monday-Friday only) if an issue cannot be resolved by a member of our engineering team over the phone. Parts required for maintenance that are not available from an On-Site Spares Kit will be shipped for delivery on the next business day.
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Next Business Day Parts Replacement
9x5xNBD Parts Support: Support Plan offers Next Business Day parts delivery replacement for covered systems and upgrades. Engineers may be arranged to facilitate the repair or replacement at arranged rates.
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Contact Envertica today on 01285 610038 and share your thoughts and challenges with a consultant.
